Gift certificates (Store Creadit)
Gift certificates can only be used for purchases from TMG website or showroom. They are valid for one year from date of purchase and cannot be exchanged for cash. They cannot be replaced if lost or stolen and cannot be used against previous purchases. Should the transaction total be below the value of the gift certificate, the remaining balance can be used for future purchases. Should the transaction total be above the value of the gift certificate, the customer must pay the outstanding balance at checkout as stated under Sales and Payment.
By using the site or any part of it, you agree that you have read these terms and conditions and that you accept and agree to be bound by them.
All sales are considered final. No cancellations will be accepted. All wines are offered subject to remaining unsold. Wines offered are lying in Hong Kong unless otherwise stated. All goods sold are strictly non-exchangeable and non-refundable due to the food safety issues.
If you order online, payment is made at checkout of the webstore shopping cart; if you place order via Whatsapp, please finish the payment WITHIN 24 hours, otherwise stock will release automatically. We accept Fast Payment System (FPS), Bank transfer, Visa, Master, American Express and Cash (Pay at Showroom).
For Visa, MasterCard and American Express. The maximum amount per transaction is $12,000.
If you have exceed the amount, we will contact you for re-arranging the payment with bank transfer. To protect both merchants purchaser. TMG reserve the right request purchaser to provide prove of ownership of the used credit card.
Under Credit Card Purchase Protection service (e.g. Visa Verification Service, MasterCard Secure Code) customers can enjoy safe and secure shopping by using their own credit card with specific password or security code. Credit cards used for shopping should be valid and under the purchaser’s own name.
We shall under no circumstances be liable for any loss (whether direct or indirect) of revenue, loss of profits or any indirect or consequential loss whatsoever suffered, sustained or incurred by you or by other person arising (directly or indirectly) out of the sale and purchase transaction with you.
TMG is committed to protecting your privacy when collecting, storing, using and transmitting personal data. It is our policy to comply with the requirements of the Personal Data (Privacy) Ordinance (Cap. 486) according to the Laws of Hong Kong Special Administrative Region.
“Personal data” is any information, indirectly or directly, related to an individual that, if used, can confirm the identity of the individual. This data includes, but not limited to, name, age, date of birth, contact details, interests, shopping preferences and any other sensitive information.
We collect and hold your personal data when you use our website for the following purposes: Verification of identity upon logins Billing, payment and delivery processing Enquiry, complaint and follow-up call handling Marketing and promotional purposes, which may include opportunities from us, and/or our business partners Survey conducting regarding our products and services to further enhance our offerings Collecting statistical information and providing anonymous reporting for internal and external parties
All personal information is kept strictly confidential and secure, however, we may share such data to parties such as our affiliated companies, our vendors, and business partners for the same purposes laid out in this privacy statement.
We may aggregate statistical customers’ shopping patterns and user journeys to reputable third-party vendors such as Google Analytics; the information provided will not have any linked personal data.
TMG does not sell, trade, rent or give away your personal data to others apart from associated parties mentioned above. In the event that we do in the future, you will be notified to provide us written permission before we proceed.
Most browsers automatically accept cookies but you may disable them by going through the browser’s preference or options menu.
By using our website, you agree to us collecting and using your personal data as set forth in these privacy guidelines. Should you require us to remove your details from our system, please email us at email@example.com and we will follow up accordingly. Any changes and/or updates to our policy will be posted on this page.
Restriction of Minor
It is illegal to sell alcohol to people under the age of 18. Therefore, customers must confirm that they are 18 years old or over when placing an order. It is the customers’ responsibility to ensure their logins are not misused by any person under 18 years old. It is also required for delivery to be received by a person 18 years of age or older (ID will be required) – if not, the goods will be delivered on another day.
Under the of Hong Kong regulation, intoxicating liquor must not be sold or supplied to a minor in the course of business.
We will act in good faith when purchasing all products sold on this site, but we will not be responsible for the condition of products or whether the product corresponds to the qualities which might be expected from its description.
Trademark and Copyright
Information found on TMG website, including but not limited to, Product Name, Company Name, Picture, Audio, Video, Design, Identification and Trademark are the property of TMG or its affiliated company or information provider. Reproduction, copy, counterfeit, sell, resell or use of whole or part of the website is strictly prohibited unless authorized by TMG with written permission. If not, TMG has the right to pursue legal actions and seek compensation.
Use of Site
TMG website is strictly for shopping purposes and online communications with customers and potential customers. Distribution of and/or commercial exploitation of the site or any of its content, as well as any negative or threatening post or material transmission via the online communication channel is strictly prohibited.
Indemnity and Limitation of Liability
By using the website, you agree to indemnify and hold no liability towards TMG against any losses, expenses, damages and costs arising from any breach of these terms and conditions. Should there be an incident where this disclaimer could not be enforced, TMG would only be accountable for any damages or losses up to the value paid by the customer for the service or product upon which the liability is based.
Links to Other Sites
TMG may provide links to third-party websites from time to time. Please note that we are not liable for any of the contents provided by these sites, nor the contents of the links from these links, and should not be seen as endorsing these contents.
TMG reserves the sole right to terminate or suspend a customer’s access, without notice, should there be any conduct violation of any applicable law or found to be damaging to TMG or a third-party.
Modification of Terms
TMG reserves the right to modify or suspend any content on the website, either temporarily or permanently. Revisions of the terms and conditions may occur from time to time, unannounced. It is up to customers to keep up to date by reviewing this page periodically. By using the web site, customers agree to any revisions that may occur.
Governing Law and Disputes
All disputes will be governed by the laws of Hong Kong SAR.
Wine or champagne over 10 years old or HKD$750 shall not be refunded in any event, Customer must make appropriate allowances for natural variations of ullages, conditions of cases, labels and corks for old wines.