Yes — we deliver to hotels across Hong Kong. Add the hotel name and the guest's name to the delivery address at checkout. Free delivery on orders over HK$600.
How long does it take?
2–5 business days. Not same day — and we would rather tell you that up front than promise it and miss.
The reason is how we buy. We hold a great deal of stock ourselves, but not all of it. For some wines we place an order with the supplier once you order, and different suppliers work to different schedules. Any shop promising same-day delivery across thirteen thousand wines is either holding all of them or guessing.
So the number that matters is not our delivery time — it is your check-in date. Tell us when you arrive and how long you stay, and we will tell you what can make it. If you need a specific day, say so at checkout and we will work to it.
I have not checked in yet. Can you still deliver?
Yes, and this is the normal case — hotels hold parcels for arriving guests. What matters is that the details match:
- The guest's full name, exactly as booked
- The check-in date
- The hotel name and address
If the name and the check-in date match the booking, we have not seen a hotel refuse. If nothing matches — wrong name, no dates — a hotel may decline the parcel.
We recommend telling the hotel to expect it. One line to the concierge removes almost every problem.
Will the concierge accept wine?
In our experience, yes. Most Hong Kong hotels accept wine on a guest's behalf and hold it until check-in. We have not yet had one refuse.
Where can you not deliver?
Airport restricted areas. Beyond that, the rule is simple: if SF Express delivers there, so do we.
What happens in a typhoon or black rainstorm?
Deliveries across Hong Kong stop while Typhoon Signal No. 8 or above, or a Black Rainstorm Warning, is in force. Once the warning is cancelled we rebook and tell you the new time.
I changed hotel, or I am checking out early
Tell us as soon as you can. If the order has not left us, we change the address and that is the end of it. If it has already shipped, redirecting it may incur a forwarding fee from the courier.
Can you pack it for a flight?
Yes, at no extra charge. Tell us at checkout that the bottles are flying and we will pack them for checked luggage.
Do you deliver to Macau?
Yes. Rates and the free-delivery threshold are on our delivery page.
How much can I take home with me?
Hong Kong is the easy part. What you can carry out depends on where you land, not where you bought it — mainland China, Korea and Thailand each set their own duty-free allowance, and above it you declare and pay. We keep a separate page for each, with the official customs links.
Talk to someone
WhatsApp 9338 8785. Tell us your hotel, your check-in and check-out dates, and your budget, and we will handle the rest.
We reply in English, Cantonese, Mandarin, Japanese and Korean. Replies outside English and Cantonese are machine-assisted, so for anything involving dates, addresses or money we confirm every detail back to you in writing.